FAQ
RETURNS & EXCHANGES
Your order ships directly to you from Keiko Sports USA in Charlotte, NC.
Every item you purchase online from KeikoUSA.com, KeikoSports.com or through our Keiko Sports USA social media pages Facebook and Instagram, ship directly to you from our Official Keiko Sports location in the USA, locaed in Charlotte, NC. This ensures that you get the fastest shipping and the lowest available rate.
Please allowe a minimum of 1-2 business days for us to process and ship your package.
Domestic Orders are shipped via USPS & UPS
International Orders & P.O boxes are shipped via USPS
EXCHANGES: Must be made within 30 days of purchase. We make exchanging easy; If you would like to exchange a product for another, the first thing to do is to make sure your product is in NEW condition, unworn and unwashed with all original tags/stickers. Then just email us at usa@keikosports.com to request an exchange label. We'll email you one FREE of charge. You just print it, place it on the package and drop it off at any USPS location with any USPS driver. That's it.
In the package place a note letting us know which item you'd like to exchange it for. Please make sure that you send us detailed information (item name, color, size, quantity) as well as your full name, shipping address and phone number/email so that we can process as quickly as possible.
International Orders/Customers must pay shipping for exchange/return labels
RETURNS: Must be made within 30 days of purchase. If you would like to Return a product and receive a refund, please ship the items back to us at Keiko Sports USA (address can be found on your previous package or on your order email). In the package place a note explaining what you would like us to do (ie: Return/Refund) as well as your Reason for Return. Please make sure to send us detailed information including your full name, shipping address and phone number/email, so that we may contact your if needed and process your Refund as quickly as possible. Refunds will be returned to the original form of payment and may incur a charge of 5% from the value of the item purchased.
Customer is responsible for sending the item back to Keiko Sports USA. Merchandise must be in NEW condition, unworn and unwashed with all original tags /stickers. Shipping amount will not be refunded.
I FOUND A DEFECT
If you purchased an item and notice a defect, please contact us within 72 hours of receiving your order, please email us at usa@keikosports.com with a photo of the defect and a detailed explanation. We cannot accept items as defected due to improper wash and/or dry (i.e, washing your Gi in bleach or soaking your Gi and having it tear)
Keiko Sports makes all of our own gear in our own factory in São Paulo, Brazil so we are proud to stand by the quality of our gear.
HOW SHOULD I WASH MY GI? WILL IT SHRINK?
Keiko Sports recommends washing your new Gi in a cool wash and hang drying the Gis to keep it from shrinking too much on the sleeve and pant lenghts.
Keiko Gis are 100% cotton and pre-shrunk on the body, but we give you the option to shrink up the sleeves and pant lengths up to 2 inches, for those with shorter reach. A warmer wash and dry will help to shrink up your gi.
Tip: Be sure to wash an dry your new Gi before sewing on any patches.
DO NOT SOAK, BLEACH, MACHINE DRY OR DRY CLEAN.
Our Gis are known for having a slightly longer lapel (or body) to help with lapel chokes and more importantly to make sure that your Gi is IBJJF Competition Approved
HOW DO KEIKO GIS FIT? / WHAT SIZE SHOULD I GET?
Keiko Gis are exclusively made in Brazil. We have been making our Gis and every one of our products in our factory in Sao Paulo, BR since we first began in 1988. Gis made in Brazil are far different in quality, fit and sizing than those made in other countries, our strong cotton makes a huge difference in the quality of our kimonos. We also have a different cut than other Gi brands in that generally our Gis fit larger than other brands. Make sure to use our size charts to find your perfect fit.
To help you find the right sizes for your specific body type, foremost of our Gis, you may select a top size and a pants size separately, they don't need to match. We understand that everyone is unique and your Gis fit should match that.
Remember when you try on your new Gi, close it up, extend your arms straight in front of you and from there imagine that it will shrink about 2 inches from there (ex: if it ends at your fingertips it will shrink back to around your knuckles, if it ends at your knuckles it will shrink back to about your wrist after washing and drying, etc...) As for your pants, they